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London/home-based 1 day/week / Flexible

Nightstop London Volunteer Administrator

Nightstop is a busy service that requires good communication with volunteer Hosts and with young people needing to access our emergency accommodation. The purpose of this role will be to act as the main point of contact for Nightstop on that day, through phone and email.
Main tasks

The purpose of this role will be to act as the main point of contact for Nightstop hosts and young people seeking accommodation through phone and email. This role would suit an applicant looking to gain experience in the charity sector or an applicant with the capacity to help during the week who is looking to give back.

The role will involve calling hosts in the morning to check if they are still free to host that night and gathering feedback from hosts and guests about their placement the night before. It will also involve monitoring our main email inbox and taking incoming calls to give basic details to referral partners, young people and potential new volunteers.

With support from our Nightstop Coordinators, this could include sending referral forms to partner organisations, signposting young people to alternative accommodation options and offering support through the wider prevention team. It would also include responding to potential volunteers to thank them for enquiring with our service and sending them an application pack.

This role will be remotely based and will require the applicant to have a computer or laptop available.

Main Tasks:

  • Attending Induction and support sessions
  • Adhering to the terms of Depaul UK’s policies
  • Phoning Hosts to confirm their availability
  • Phoning Hosts and Guests to take feedback
  • Taking incoming calls from young people to signpost internally or externally
  • Monitoring the Nightstop email inbox and respond to enquiries from referral partners, young people and potential volunteers
Skills, attitude and knowledge

Necessary skills, attitudes and knowledge:

  • Excellent telephone manner and communication skills
  • Organisation and administrative skills
  • Experience with MS Office and Outlook
  • A commitment to the work of Depaul UK
  • Capacity to support the team at least 1 day per week within office hours
  • Desirable skills, attitudes and knowledge:

Desirable skills, attitudes and knowledge:

  • Previous experience working with young people or volunteers
We kindly request no contact from recruitment or media agencies.
Location Greater London, Home-based, London & South East Hours Part Time
London 15 hours/week / Flexible

Money Management Volunteer

The volunteer will provide support to the Money Management Trainer and provide insights from young people on how to better support them with their finances.
Main Tasks

The volunteer’s main tasks will be:

  • •Carrying out regular check-ins with the young people using the money management service to gather updates on their progress towards set goals.
  • Providing regular updates to the Money Management Trainer on young people who may need extra support.
  • Creating resources for staff and young people relating to money matters, with support from the Money Management Trainer.
  • Supporting the delivery of group sessions, where applicable.
  • Attending training and support sessions where appropriate.
  • Adhering to the terms of Depaul UK’s policies currently in force and its Code of Practice.
  • Contributing positively to the continuous development of the programmes team.
Necessary skills, attitude and knowledge
  • A good awareness of the challenges faced by young people in relation to securing income and managing finances.
  • A good understanding of budgeting, saving and debt management strategies (desirable).
  • Good organisational capacity.
  • Excellent verbal and written communication skills.
  • Ability to work independently with minimal supervision.
  • A good level of IT literacy, including Microsoft Word, Microsoft Excel and Outlook.
  • A non-judgemental and supportive approach and belief in the potential of others.
We kindly request no contact from recruitment or media agencies.
Location Home-based, London & South East Hours Part Time
2 - 7 hours/week / Flexible

Assistant Mental Health Awareness Training Volunteer

This volunteer will work alongside the Mental Health and Wellbeing Manager to facilitate mental health awareness and training sessions for staff, volunteers and clients.
Main tasks

The main tasks for this role will be:

a) To assist with administrative tasks related to training/ awareness sessions, such as: sourcing venues, sending out invitations, organising refreshments and collecting feedback from participants.

b) Co-delivering training with the Mental Health and Wellbeing Manager or designated Depaul member of staff.

c) Assisting the Mental Health and Wellbeing manager to evaluate and implement changes to training/awareness sessions.

d) To keep basic records of time spent and activities conducted, submit volunteer expense records.

e) To attend one to one supervision sessions with the Mental Health and wellbeing Manager.

f) To attend volunteer forums.

g) To attend the Mental Health Steering Group.

h) To attend training and support sessions where appropriate

i) To adhere to the terms of Depaul UK’s policies currently in force and its Code of Practice

j) To contribute positively to the continuous development of the project/team.

k) To observe clear professional boundaries in our relations with the young people we work with.

Necessary skills, attitudes and knowledge
  • An understanding of the issues faced by disadvantaged young people. The ability to work in a non-judgemental manner is also essential.
  • Previous knowledge of mental health issues (desirable but not essential)
  • Previous experience/knowledge of delivering training/facilitating groups (desirable but not essential)
  • Good communication and listening skills are important to this role
Support and supervision

The volunteer will be line managed by the Mental Health and Wellbeing Manager in the first instance and by the Volunteer Coordinator in the second instance.

We kindly request no contact from recruitment or media agencies.
Location London & South East Hours Part Time
London/home-based 15 hours/week

Employability, Training and Education (ETE) Volunteer – London

Providing administrative support to the programme coordinators by identifying suitable ETE opportunities for young people.
Main tasks

The volunteer’s main tasks will be:

  • Researching various ETE opportunities, in local areas around London, that could be suitable our young people – this will include volunteer and work experience placements.
  • Identifying local projects within communities that young people can undertake to enhance their skills.
  • Contacting relevant ETE providers.
  • Updating and maintaining the ‘Key partners’ database.
  • Attending training and support sessions where appropriate.
  • Adhering to the terms of Depaul UK’s policies currently in force and its Code of Practice.
  • Contributing positively to the continuous development of the programmes team.
Necessary skills, attitudes and knowledge
  • A good awareness of the challenges faced by young people in relation to securing employment, training and education
  • Good organisational capacity
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal supervision
  • A good level of IT literacy, including Microsoft Word, Microsoft Excel and Outlook
  • Ability to use the internet for research
  • A non-judgemental and supportive approach and belief in the potential of others.
We kindly request no contact from recruitment or media agencies.
Location Home-based, London & South East Hours Part Time
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