Get Help | Depaulcharity

Depaul helps people who are homeless, vulnerable and disadvantaged.

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Get Help

Every year, Depaul works with thousands of young people who are in a crisis or experiencing homelessness. To get help, look through these questions:

I am 16-25 and homeless, where can I stay?

Emergency accommodation

Depaul's emergency accommodation service Nightstop UK may be able to help you find a place to stay tonight:

You can find out where your nearest Nightstop is here or to find out more you can email us or call 0207 939 1235 or 0207 939 1254.

Please note that communications to the email address and phone number will not be picked up outside of normal working hours.

Out of hours, an organisation called The Mix may be able to help. The Mix supports young people aged 25 and under with all sorts of issues, and is open daily from 11am to 11pm. You can call them for free on 0808 808 4994, email, or chat one-to-one on the website.

Longer-term housing

For accommodation or to access Depaul’s other services, you will need a referral from your Local Authority. Find your Local Authority.

Other services

To find other homelessness services in your area, check Homeless Link.

For more advice, you can also call the Shelter emergency helpline on: 0808 800 4444. Shelter can provide advice and direct you to a service that can help.

I am worried about a health issue, who can I talk to?

If you are worried about yourself or a young person you care about, The Mix helpline might be able to help. The line is a free, confidential advice line for young people that can help with questions around health, homelessness and more. You can call them for free on 0808 808 4994, email, or chat one-to-one on the website.

If you're struggling with your mental health and need to talk, Samaritans offers a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You can call them for free on: 08457 90 90 90 or email

For information about drugs and alcohol, call the Frank helpline: 0800 77 66 00, visit the online live chat service between 2pm and 6pm or send an email through the website.

For sexual health and pregnancy advice, visit the NHS website.

If you are not sure which service is right for you, call NHS 111 for more advice.

I am in debt or need help with housing benefits, what should I do?

For help with debt and other financial questions, you can contact Citizens Advice. Citizens Advice offers free, impartial advice on a range of issues including legal and financial problems. Find a branch local to you here, or start a webchat with an adviser.  

I don't feel safe where I am, what can I do?

If you feel in immediate danger, call the police on 999 as soon as you can.

If you feel under threat but not in immediate danger, call the police on 101, or try the confidential free helplines for children and young people, ChildLine: 0800 1111 and NSPCC: 0808 800 5000

If you have left home and need advice, Runaway Helpline is open 24 hours a day, seven days a week. Call or text 116 000

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